Frequently asked questions
Answers to common setup, delivery, licensing, and trading workflow questions.
Does the application open a port on my computer?
No. The desktop application connects outbound to the server over a secure connection. No local listener, port forwarding, or router rule is required.
How do I configure TradingView?
Open the dashboard, copy the active TradingView Webhook URL, paste it into the alert webhook field, and use the JSON format in the documentation.
What does previousclose do?
When true, the application closes the existing symbol position before placing the new order. With quantity set to zero, it only closes the position.
Can I send orders to more than one account?
Yes. Add account1 through account10. Each valid account receives the requested close and/or new order.
Why does my webhook URL need regeneration?
Webhook URLs are private credentials. Regenerating one revokes the old URL and creates a new encrypted, permanently displayable URL.
What happens when the desktop app disconnects?
Orders are stored in the server queue. The desktop app receives pending orders after it reconnects, subject to the claim and retry rules.
Is this financial advice?
No. The service is a technology tool. It does not provide investment advice, guarantee results, or remove the risks of futures and other financial markets.
How can I get help?
Contact support at [email protected], WhatsApp +91 77498 17397, or Telegram @quantotc.